We had a complaint yesterday of a cake being dry and not up to the customer’s expectation, and we did what we normally do when we have complaints like this, we called other customers who has purchased the same cake – and all was happy with their purchases, Alhamdulillah. Except for hers, of course. It is unfortunate that our cake was not to her liking and up to her expectation.
With that being said, while I appreciate feedback from customers, as it is vital to our learning process on how to serve our customers better – and we do take all feedback seriously, I do not and will not accept negative comments that are downright rude and mean.
It’s your choice to not like something, but being bitter and spamming all the social media platforms while spewing out all these nasty comments are totally uncalled for.
Yes. I sound defensive, because I am! I’m not the one to let go of a complaint without having to discuss it with the team of how to be more careful, how to be more vigilant when preparing the desserts, how to serve our customers better, etc. Tapi agak agak la eh. Tak ada maknanya “Customer is always right” – not when you have crazy karens who thinks they’re above us who works in the service industry. As much as i need your business, I will not tolerate if you are to be rude to me or my staff members. Please, by all means, do not step a foot again at my cafe. We don’t need business from people like you.
fromstylingtobaking 